The purpose of this paper is to examine the satisfaction of clients to the overall quality performance of engineering consultants in Hong Kong.
The results indicate that the actual benefits were generally lower than that expected by the clients. This paper is of value to those wishing to obtain accreditation under ISO and improve their QMSs with respect to improving the satisfaction of their clients.
Ng, S. Emerald Group Publishing Limited. Report bugs here. ISO certified regulatory compliance consulting services. Provides consultations for general maintenance, inspection preparations, following good manufacturing practices GMPs and improving quality management systems QMS.
Serves the energy, pharmaceutical, biotechnology or life science, food, beverage, dietary supplements, aviation and hemp manufacturing industries. FDA approved. UL listed. Compliance engineering and certification services for the manufacturing industry.
Other services include testing, warehousing, and logistics. Applications include cranes, material handling equipment, pressure vessels, tanks, heat exchangers, instrumentation and control systems, and valves. Consultants work with small and mid-sized manufacturers to deliver plans that help growth. Services include ISO certification support, ISO audit support, strategic planning, revenue growth, talent and leadership development, value stream mapping, facility layout, continuous improvement, and executive peer councils.
ISO certification services provided. Services include training, registrars, and consulting. Products also available including certification packages, document templates, checklists, and software.
Consulting company offering quality assurance, regulatory, and compliance services for mfrs. Inspection, auditing, and engineering, and training services available. Consulting, auditing and training services. Services include iso certification, improvement, internal audit, process analysis, re-engineering, mapping, six sigma, quality management, supplier audits, process development and documentation development. Markets served include government and commercial.
Testing, inspection, certification and consulting services for consumer products. Industy sectors include electrical and electronic products, wireless products and services, automotive, softlines and accessories, toys and juvenile products, hardlines, food, healthy and beauty, building products, renewable energies and medical.
Capabilities include supply chain solutions, testing, inspections, CSR services, factory assessments, certification, sustainability solutions, market access solutions, information services and consulting,.
Consulting, training, and auditing services specializing in quality systems enhancement. Implementation processes such as core management team training, manual preparation, drafting core processes, draft supporting procedures and internal auditing provided.
Business management consulting services for corporate sectors. Services include business executive coaching, organizational development, construction management, leadership training, strategic planning, training seminars and safety training programs. ISO certification consulting and training services provided. Industries served include aerospace, automotive, environmental, food safety, health and safety, IT service management, information security, integrated management, laboratory, medical devices, risk management, social responsibility, and water management.
Certification services for AS are provided. Intended for product safety, parts prevention and risks in operational processes. Suitable for the following industries, aviation, space and defense, aerospace, manufacturers, contractors and suppliers. Services provided include online manuals, implementation, education and certification. Consulting and training services for business organizations.
Services include strategic planning, leadership and management training, executive coaching, compliance management, six sigma training, supply chain and quality system development, process and project management. About Us Our Team. Inspired By Quality, Committed to Excellence Our team has been created on the foundation of the very belief that motivated people and long term relationships are instrumental in achieving success.
Read More. Contractors should be local, but airfares shouldn't discourage you from hiring the right consultant. With careful preplanning and good scheduling, this expense can be minimized. A more important consideration is the consultant's availability and responsiveness to your needs. Telephone, fax and e-mail are all useful tools for staying in touch with your consultant.
Regrettably, some consultants overbook themselves--either from greed or from a failure to understand their own limitations--and have difficulty spending the time necessary to focus on and be available to their clients.
Obviously, the only thing a consultant has to sell is time and expertise. The consultant who must catch a red-eye flight to get to another client the day after visiting with you is probably overbooked. Experienced and savvy consultants spend up to 50 percent of their time marketing their services and performing administrative tasks to establish a steady pipeline of business. In contrast, road warriors try to book every minute several months in advance and lack the flexibility to respond appropriately to their clients.
Your consultant also needs your cooperation to schedule meeting times as far in advance as possible. Scheduling is an important issue, so you need to resolve this question early to make sure that your potential consultant will be able to meet your needs.
A final note You don't need to hire a consultant to help your company achieve registration. ISO is not an esoteric and complex undertaking. You can always learn the standard yourself and figure out how to apply it to your business.
Companies hire consultants for one reason: to bring experience and insight to their registration projects, thus saving time and smoothing the process. An ISO consultant should help you organize your project and avoid or resolve difficulties in this process as well as help you devise the simplest system that works well for your customers and your company. Your primary consideration when hiring a consultant should be value.
Most consultants charge comparable fees, so cost shouldn't be your most highly prioritized factor. Instead, establishing what you want from your ISO project and what you need from a consultant to help you reach your goals should be the basis of your decision.
Thinking through these issues will help you establish a mutually satisfying and productive relationship with your consultant. About the author C. E-mail him at crusso qualitydigest. Today's Specials. Menu Level Above.
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